Privacy Policy

Personal Information You Provide:

• Name, email address, and phone number
• Age, gender, and physical measurements
• Health and fitness goals
• Dietary preferences, allergies, and restrictions
• Exercise history and current fitness level
• Payment and billing information

Information Collected Automatically:

• Voice call recordings and transcripts from coaching sessions
• Usage data from our platform and welcome area
• Device information and IP address
• Communication history (SMS, email interactions)

Information From Third Parties:

• Assessment results from ScoreApp
• Payment transaction data from Stripe and Subbly
• Subscription and billing status

We use your information to:

• Deliver personalized AI coaching calls
• Generate customized meal and fitness plans
• Process payments and manage your subscription
• Send reminders, follow-ups, and support messages via SMS and email
• Track your progress and adjust recommendations
• Improve our AI coaching models and service quality
• Comply with legal obligations

Your data is stored securely using industry-standard practices:

• Client data is stored in Airtable with access controls
• Call recordings are stored in secure cloud storage (AWS S3)
• Payment information is processed by PCI-compliant providers (Stripe, Subbly)
• We use encrypted connections for all data transmission

We retain your data for as long as your account is active or as needed to provide services. You may request deletion of your data at any time.

We do not sell your personal information. We may share data with:

• Service providers who help operate our platform (Vapi, Twilio, OpenAI, ElevenLabs)
• Payment processors (Stripe, Subbly)
• Legal authorities when required by law

All third-party providers are bound by confidentiality agreements and data protection requirements.

You have the right to:

• Access the personal data we hold about you
• Correct inaccurate information
• Request deletion of your data
• Opt out of marketing communications
• Export your data in a portable format
• Withdraw consent for data processing

To exercise these rights, contact us at the email address below.

Our AI coaching calls are recorded to:

• Generate accurate session summaries and reports
• Improve coaching quality and personalization
• Maintain records of your progress

You consent to recording when you participate in coaching calls. Recordings are stored securely and only accessed for the purposes stated above.

Our client welcome area may use cookies and similar technologies to:

• Keep you logged in
• Remember your preferences
• Analyze platform usage

You can manage cookie preferences through your browser settings.

UFit is not intended for users under 18 years of age. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through our platform. Continued use of our services after changes constitutes acceptance of the updated policy.